Altramoda delivers to all EU countries (excluding the minor islands) via DPD (Dynamic Parcel Distribution) parcel delivery service. The goods travel at the risk of the recipient. We always do our best for packaging the products in a safe manner. Once the parcel has been shipped, you will receive notification of the track and trace number of your order; you can check the status of your order online. Please give us a PHONE NUMBER YOU CAN BE REACHED AT; we’ll call you only in case any problem occurs during the shipping procedure.
Two free delivery attempts are foreseen for each shipment. Deliveries are from Monday to Friday (excluding national holidays). If no-one is present at the time of the attempt delivery, the driver will leave a notification card in your mailbox (which contain the following information: date and time of attempted delivery, address and telephone number of the post office at which the ship is lying, and the deadline of stock). If the second delivery attempt fails, too, the parcel can be picked up at your local office of DPD.
You can not change address after the package has already been shipped.
After two delivery attempts, parcels awaiting delivery are kept in stock at DPD local office on average for 7 days, including Saturdays and holidays. After the period of storage, the package will return to Italy. THEN we will proceed to reimburse you ONLY COST OF GOODS, DEDUCTING THE COST OF THE SHIPPING BY AMOUNT PAID BY YOU AND DEDUCTING the cost FOR RETURN OF THE PARCEL.
Costs for shipments to Europe (excluding minor islands)
Fixed standard shipping costs for each order: € 15, free shipping over € 180
Non-EU European countries
Switzerland € 55
For countries outside the EC (Switzerland) the custom may ask you a clearance fee in proportion to the total of the invoice. Find out from the Bureau of Customs of your country.