Dear Customer, you find here all information you need for purchasing our products. In case of any doubt, please do not hesitate to contact us mailing to firstname.lastname@example.org.
You will be asked to accept our Conditions of Sale before making your order.
Sale prices of products displayed and mentionned inside this web site include V.A.T. and any other applicable local tax; you can look up the freigh cost (which is at your charge) in the page “Shipping and Delivery” before confirming your order.
Online order: You can place an order exclusively online through the order procedure available on this site, you must first click CREATE A NEW ACCOUNT at the top right. The procedure is very simple and is guided in every step. You can then browse the site, choose which items to put in the cart. In this case you can choose to pay by credit card, paypal, or by bank transfer to our current account.
In the rare case of missing items with respect to your order, we will ship the goods available and we will return / refund the sum of the items NOT delivered.
The product offers on www.altramoda.net are intended for persons of legal age. If you are under 18, you must first obtain the consent of a parent or legal guardian to shop on www.altramoda.net. Remember, this always applies, not only to our site, but to any site you visit on the Internet. By placing an order through this website, you assure us that you are 18 years of age or older and have legal capacity.
Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the Vendor receives your order form via the Internet, after checking that the details of your order are correct.
The language available to conclude the contract with the Seller is Italian and the applicable law is Italian law.
Once the contract is concluded, the Vendor will take charge of your order.
RIGHT OF WITHDRAWAL: RETURNS AND REFUNDS
You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. The right of withdrawal is guaranteed by Legislative Decree 22/05/1999 n. 185, relating to the protection of consumers in respect of distance contracts. An essential condition for exercising the right of withdrawal is the return of the intact products in their original packaging (the goods must not have been used, tampered with, washed or even in the case of cosmetics even opened / tested).
RETURNS AND REFUNDS For more specific information on returns and refunds see the RETURNS AND REFUNDS page
In the event that the products received are not to your liking, you can return the products bought within 15 days with no obligation on your part of specifying the reason of return. We’ll refund the amount paid corresponding to the products returned (not including the freight cost). Partial returns are also admitted.
The right to withdraw is assured in accordance with the provisions of the Italian Law Decree 22/05/1999 no. 185, concerning Consumer Protection on Distance Selling.
The return of the products in their original state, (unused, unworn, unwashed, undamaged) and in original packaging is an essential precondition for exercising the right to withdraw.
According to the law return freight cost are at your full charge.
The personal data requested when placing the order will be used exclusively to fulfill your orders and in no case will they be given to third parties under any circumstances. Altramoda will never use your phone number for promotional offers, but only in case of problems with shipping or packaging your package. Your address will only be used for shipping the goods you ordered and not for sending unsolicited promotional material.